FAQs (Frequently Asked Questions)

We are committed to providing exceptional customer service and will be happy to assist you. Here are some of Verrosa's FAQ's (Frequently Asked Questions):


Q: How can I place an order?

A: Placing an order is simple! Just browse through our collection, select the desired items, and add them to your cart. Once you're ready, proceed to the checkout page, provide the necessary information, and complete your purchase.

 

Q: What payment methods do you accept?

A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Choose the option that suits you best during the checkout process.

 

Q: How long will it take to receive my order?

A: Shipping times may vary depending on your location and the selected shipping method. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3 to 5 business days. You will receive a shipping confirmation email with a tracking number to keep you updated on the progress of your shipment.

 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to America. During the checkout process, you will be able to select Canada or USA for shipping. Please note that additional customs fees or import duties may apply, which are the responsibility of the recipient.

 

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns within 30 days of delivery, no questions asked. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return and for information on eligibility criteria.

 

Q: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Simply click on the provided link or visit our Order Tracking page, enter your tracking number, and you'll be able to track the progress of your package.

 

Q: What if my item arrives damaged or defective?

A: We apologize for any inconvenience. In the rare event that your item arrives damaged or defective, please contact our customer support team within 30 days of delivery, no questions asked. We will guide you through the return process and arrange for a replacement or refund.

 

Q: How can I contact your customer support?

A: Our customer support team is here to assist you. You can reach us through our Contact Us page or send us an email at customercare@verrosa.com. We strive to respond to all inquiries within 9:00 AM to 6:00 PM Eastern during business days.

 

Q: Do you offer gift wrapping or personalized messages?

A: Unfortunately, we don't offer gift wrapping services for items. However, we can include a separate card so you can leave a personalized message for the recipient, which will be included with the package.

 

The Verrosa Team is committed to providing exceptional customer service and will be happy to assist you.